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GM speaks

Becoming a Productive Employee at Work: Improving Efficiency

 

Are you a procrastinator?

You tend to postpone work and even if you got it figured out, you snooze and do it the last minute. If your answer is yes, you are 100 percent a procrastinator, no cheers to that. Here is a quick trivia: Nothing happens when you give a procrastinator a good idea!

My manager, when I was a Sales Representative in 2009, would remind me to work smart and a big part of that is managing my time wisely. A few tips I have heard from him were, “allow time for distractions but define and use your prime time,” “It’s not about postponing, it’s about knowing your priorities,” and “say no to unimportant tasks” became habits I practice until now.

We have all heard the complaints that there aren’t enough hours in the day to accomplish everything. Identifying how you spend time makes room for opportunities.  When you keep track of daily activities, you find yourself a master of your time. Monitor what you do and identify the time you spend doing it. From there, you can stash out unnecessary activities. This allows you to get things done and keep track of tedious tasks.

When you tell yourself “I’ll do that later..” you create a harmful problem. Procrastination makes easy things hard and hard things harder. One reason why employees find it difficult to focus is because of procrastinating. This creates anxiety and worst, depression. You leave things undone because of excuses. Excessive excuses stress procrastination at its best. Socializing often with co-workers, excessive web surfing, or longer breaks are nonworking activities which lead you to do less or worse, none. When your manager gives you deadlines, your attitude changes into negative and find yourself unable to do things. You don’t get to start anything and end up losing opportunities.

You need to be honest with yourself if you are a procrastinator. You won’t be able to make it go away completely but can minimize by discovering why you do it. The source of the problem will lead you to a solution. Re-evaluate yourself and be honest about it. Beat this damaging habit and get tasks done on time. See how fulfilling it feels to be organized and productive.

At Linkos Global Business Solutions, we take time to get to know people as a whole. By doing this, we can discover hidden skills and abilities. They will feel better understood and appreciated. We offer opportunities to grow. After identifying their potentials by coaching, workshops, mentoring, and increasing responsibilities, we encourage them to step up in their personal and professional lives. Effective communication is what we practice. We communicate clearly and often with our people. We identify our expectations and make sure that they are properly informed about the whole business, as we genuinely expect honesty and openness from them. We walk the talk by utilizing effective communication. In that way, we are able to communicate with them a clear vision of where we want to go as a team and identify how we can get there. We empower them to have a personal impact on how we achieve our goals. We are open to collaboration and participation. Incentives is our tool to celebrate accomplishments. We recognize performance every week.

We are very detailed with demonstrating humility. We let people know their opinions matter. We are very receptive to critical feedback when it is in the best interest of the business and its people. Those are reasons why we are the fastest growing BPO company here in Dagupan, Pangasinan, Philippines.

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News and Events

Why Choose Us?

 

BPO (Business Process Outsourcing) has become one of the top trends used by many companies for the past years.

 

Companies nowadays are still into hiring BPO or Call Center companies to partner with them. You would think that most of them hired Call Centers due to cost-cutting reasons, but in actuality, companies partner with them because they found a better way save money while hiring skilled individuals. They have found that gray line between being cost-effective yet with high quality.

The best thing about partnering with a Call Center to do various things for your company is that you can evaluate the best agents to hire. You can choose people who are most-fitted for your campaign and your preferences. You have the power. You either decide to go with it or choose another company to evaluate once you have heard what a company has to offer. Nonetheless, it is all on you. That is why it is also really important to know what you need and where to search for help. Every company has its own preference when it comes to workflow, work ethics, level of skills, and other criteria, so you need to identify first what you need to outsource. You need to assess your workforce if there really is a need to delegate a particular task for efficiency. After having assessed, you need to look for a company who can offer you what you need. This is the challenging part. Honestly, even though there are a lot of Call Centers at your disposal, it is a bit difficult to find the perfect one for you. However difficult it is, you have do to it for the sake of getting your money’s worth. Outsourcing truly has benefited many companies for the past years and this has no signs of stopping.

The great news is Linkos Global Business Solutions offers a variety of Virtual Services which can help you. We have agents who are well-trained. Our 1 week Linkos Training Academy program has produced many highly-skilled and motivated agents who are now giving their respective clients the results we promised them. We also have the whole management team working hand-in-hand to oversee the operations to make sure that agents are hitting their daily goals while motivating them to do their best for their own growth. Our updated and state-of-the-art equipment are also one to be commended. The most important thing in our company is to have a positive and “Can do” attitude because we believe that working positively and working smart can bring positive results. Combine all this together and you have team Awesome, team Linkos!

For a full list of what we can do for you and your business, please call us at 626 566 8381. You can also visit our Facebook page for updates. Follow us on Instagram and connect with us on LinkedIn as well. Linkos Global Business Solutions, your one-stop-shop Virtual Services needs in a timely yet cost-effective way.

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Front page News and Events

HIRING AGENTS FROM OUR COMPANY HAS MANY ADVANTAGES

 

You heard it right, YES, there are many advantages that you can get in hiring agents from our company. We are your partner in growing your company, but that is not the only advantage you get from us.

 

Feel free to read the following VITAL ADVANTAGES that you can acquire in hiring agents from Linkos Global Business Solutions:

 

  1. Save Money

Your expenses can easily increase your payroll cost by 20% to 30% — or more! Our rate is $6 per hour but the service is never compensated. Our company sticks to our commitment and that is to provide quality of services, provide top agents, and provide the best and reliable management for your account. We have the best team: highly motivated, result oriented, works with integrity, very reliable, flexible, and above all we are persistent and dedicated human beings.

 

  1. Staffing Flexibility

Clients can actually hire an agent from our company for a specific task or project. No need to face the trauma, expense, and potential legal trouble. You may also enjoy greater efficiency when you hire from us. We bring specialized expertise to the job, we are productive immediately, eliminating the time and cost of training.

 

  1. Contract for Confidentiality and Protection

In our company, we make sure that we provide a contract and a non-disclosure agreement to our clients. This is to secure the confidential files and records of our clients intended only to stay within the two parties. With a contract, both our client and our company can work peacefully and with a protocol to follow as stated in the contract.

 

  1. We Provide Supervisors

Our own in house supervisors can closely supervise and monitor your agents. Our supervisor is responsible in coaching, monitoring activities, sending out daily reports and training agents with personalized modules according to what the agent needs to enhance. However, we also definitely allow our clients to exercise significant control over what your agents are doing and how they are doing it, for our agents are classified as your employees.

 

There is no reason for you to hinder yourself from hiring our services. Right now, we want you to definitely allow yourself to trust the process and give yourself a shot in communicating with us to know more of our services and on how we perform. Give us a call at 626 566 8381, and our proposal is definitely designed for you! Talk to you soon!

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Front page News and Events

Appointments per day and it’s 3 to 5? Is that really possible?

 

Appointments per day? We, at Linkos, know the value of giving our clients in the Real Estate the highest quality of service, and we deliver what we promise; 3 to 5 appointments per day.

 

Getting appointments is the focus of our agents’ training so we created a team who can guide and coach them in all the aspects, especially in getting appointments in the Real Estate industry. We also have a production supervisor who monitors our agents’ progress on a daily basis and makes sure to hit their quotas. We give importance to the performance of our agents. Also, we value the relationships we build with clients. That is why we can set 3 to 5 appointments per day in Real Estate for a whole shift. We have been working with Real Estate clients for more than a year now and  many of them would testify to our services.

 

We believe quality is better than the quantity. For Real Estate, we make sure that the appointments our agents set are of high quality. We also assure that clients are always informed.

 

Every appointment we set are always reported immediately to our clients. Moreover, our agents has already a habit of making an End-of-the-day report sent not only to us but the clients as well. This goes to show that we focus on clients’ satisfaction while not taking for granted the integrity our company has. That’s the Linkos trademark! The Virtual Services we offer are aimed for client satisfaction.

 

In this way, we are able to give our clients a satisfying outcome. We guarantee results if you put your trust in us. Call us now at 626-566-8381 and we’ll gladly explain all the details to you.

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News and Events

The Wonders A Telemarketer Can Do

 

Telemarketers call their potential customers/clients by phone with the purpose of advertising products or services and hoping to make sales.

A telemarketer calls his/her audience and gauge their interest, and if yes, specifics will be discussed further. Telemarketing are often compared to advertising on TV. However, an advantage is that they can immediately gauge the customer’s level of interest regarding their products and services. When the need and want is identified, Telemarketers will tailor fit the benefits of the offered product or service.

 

People don’t realize that telemarketing is a successful marketing tool because it involves a one on one conversation with customers. You can ask a telemarketer directly about your inquiries to satisfy your curiosity about the products or services.

 

Businesses use telemarketing to push their sales higher because of this direct contact with customers. Some of the other benefits of telemarketing include fast feedback from customers, gives immediate results, and helps expand sales territories of companies. There are two types of telemarketing; Inbound and Outbound. Inbound telemarketing covers Customer Service which aimed to provide customer satisfaction by answering customer concern with accurate information and correct resolution. Outbound telemarketing is all about sales calls and appointment setting. The goal is to increase and widen sales territory to both existing and new customers.

 

If you want an increase in sales then you can utilize telemarketing in order to achieve it. Linkos Global Business Solutions not only offers you the best telemarketers but we can deliver the highest quality of service to your target audience. We offer Telemarketing services for any product, especially Real Estate Agents. Furthermore, we deliver as many as 3 to 5 appointments per day for our clients. We also make sure that our agents hit their respective quotas on a daily basis and report to clients about their progress. Linkos makes sure that their agents can perform at the utmost before deployment by conducting training and coaching sessions to increase satisfaction of our clients. When you hire us, you can expect us to keep our promise to you and more!

 

Visit our FB page and drop us a message. Follow us on Instagram as well!

 

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News and Events Uncategorized

THE MAGIC OF HAVING A VIRTUAL ASSISTANT

 

You were excited to start your business and have already imagined everything but realized that you are just one person.

 

This may not be the case for all but most probably felt like they were in over their heads. For big companies, however, they already knew what to do  for them to focus their skills on major tasks. What is that? They hired virtual assistants. They delegated time consuming but with minimal importance tasks to their partnered outsourcing companies.

Business owners always focus on how they can grow their businesses. One major way is to focus their effort and manpower on the most important tasks. Outsourcing companies do the small tasks for them. Thus, to get straight to the point, the greatest gift these outsourcing partners can give any company is the gift of TIME. You can’t get back lost time! You lose time in emailing all of your clients or answering their queries by yourself when you can delegate these work and do more face-to-face meetings with buyers or sellers. Companies like Linkos Global Business Solutions serve their clients by providing them different services in order to help their partners become more successful. We deliver what clients need because their success is the success of the outsourcing company as well.

So why choose Linkos among others? It’s simple. We have the best! Our company focuses on training our agents in line with our client’ desires.

We take pride in giving the best quality of service for our partners in a timely and cost-effective way yet we still make sure that our agents, once deployed, only perform at their maximum capabilities for client satisfaction. We offer various services ranging from appointment-setting, customer care, telemarketing, and data encoding among others. Just tell us what you need and we’ll provide you with an agent you can rely on. Now it’s up to you to make that decision. Will you go for the cheap but the service is not on par with your standards or hire a specialized agent from us who can deliver his/her tasks beyond your expectations? If you choose the latter, contact us now and we’ll be happy to tell you how we can help you grown your business!

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News and Events Uncategorized

HOW CAN A BUSINESS, A SUCCESSFUL ONE OR A START-UP, BENEFIT FROM OUTSOURCING?

 

Outsourcing has been a trend and is being utilized by companies because they already saw the benefits they will reap.

 

When you already own a successful company,  you might already be in partner with an outsourcing firm and has benefited from it. Now, small businesses can also get the same benefit a large company is getting by also doing the same thing, delegating. Small tasks such us answering customer complaints, sending emails to clients, and appointment-setting among others can take up so much time. If you have lesser employees, these tasks might consume ample time instead of focusing your effort on the important factors. We all know that being a Jack-of-all-trades is hard and that having a specialization is way better. Hence, enter outsourcing companies.

 

Outsourcing companies have trained agents in doing particular tasks to satisfy the needs of their clients. There are agents specializing in customer care, appointment-setting, telemarketers, data encoding, virtual assistants, and other services.

 

They partner with small and large companies with the goal of helping them reach its potential and beyond. Focusing on their clients’ satisfaction, they instill the mission and vision of the company they are helping. Hence, outsourcing companies give them the most valuable gift any business can receive, time. By focusing more on the most important aspects, companies can turn their visions into realities.

 

Linkos Global Business Solutions offers highly-trained Virtual Assistants, Customer Care Specialists, Telemarketers, Data encoders, and other services. We dedicate ourselves in helping clients by delivering the best quality of service in a timely and cost-effective way. If you are looking for extra help but has high expectations, contact us and we’ll give you the best because you deserve it!

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Careers

Call Center Agents

 

Linkos Global Business Solutions is in need of the following positions:

 

Telemarketers/Appointment setters & Virtual Assistants:

JOB DESCRIPTION:

-Appointment setters are constantly engaged to support the sales function of a business which includes contacting the cold or warm sales that is geared for the purpose of making first contact with prospective customers or clients.

-A virtual assistant performs various responsibilities that range from administrative to technical to creative tasks.

  • 18 years and above
  • At least High school graduate
  • Able to write and speak English
  • Willing to work on graveyard shift
  • Optimistic and trainable
  • With call center experience is a plus but not required

 

Telesales/Sales Representative:

JOB DESCRIPTION:

-Telesales representatives are sales people who use the telephone to reach potential or existing customers. They are the ones who sell their companies’ products to other organizations.

  • At least 1 year sales experience
  • Great English communication skills
  • Superior people skills
  • Self-motivated, cool-tempered, and is able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Good knowledge of relevant computer programs
  • Good track record of successfully hitting sales quota over the phone

 

Customer Care Specialists:

JOB DESCRIPTION:

-They are agents who resolve customer complaints via phone, email, or social media. They use telephones to reach out to customers and verify account information. They greet customers warmly and ascertain problem or reason for calling. They also assist with placement of orders, refunds, or exchanges.

  • Great English communication skills
  • At least 18 years old
  • At least 2 years of College
  • Outstanding people skills with the ability to resolve issues and address complaints
  • Good knowledge of relevant computer programs
  • Patient, emphatic, optimistic, and professional
  • With experience is a bonus but not a requirement

 

What awaits you??

  • Competitive Salary
  • Mandatory Benefits
  • Holiday pay
  • Night Differentials
  • Commissions
  • Positive and Professional working environment

 

Send resume to resume.linkos@gmail.com or you may call or text your inquiries at 0922 914 6028 / 0910-997-7476 / 0997-641-68-10 and look for Ms. Diana or Ms. Angelica.

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News and Events

Essentials of having a business-grade virtual assistant

 

Your business is growing, and you are busier now more than ever. You could use an extra set of hands, so someone suggested that you should use a virtual assistant. However, you have no idea what a virtual assistant is or for that matter, how they can help you. If that is the case, small business owner, it is time for you step into 2014 and become virtual. You will add your business to the growing trend of those utilizing virtual assistants.

A virtual assistant is a highly skilled professional who offers business support services virtually. This can consist of an individual or a team of virtual assistants with virtually meaning they are located off site and work remotely. They are independent contractors and entrepreneurs who specialize in providing an array of services such as administrative, creative, technical, and legal support.

So if you’re still on the edge and not sure if a virtual assistant is right for you, let’s go through some of its benefits.

 

Benefits of a Virtual Assistant

  • Valuable Skill Set – Virtual assistants are highly skilled independent contractors, including administrative assistants, website administrators, and senior level executives, all of whom have had a broad range of experience. Most virtual assistants work in a specific niche, meaning they’ll understand your industry better than someone who doesn’t focus on a particular niche.
  • Saving on Hiring a Full-Time Employee – A key benefit to using a virtual assistant for your business is the saving aspect. By working with a virtual assistant, you will save on the expense of hiring a full-time employee. This includes the amount of time and money spent on interviewing and training a new employee. This also includes the cost of employee benefits such as health insurance, employee-related benefits, and tax savings. As independent contractors, virtual assistants are responsible for their own bookkeeping and taxes. You will not have to worry about incurring such costs.
  • Save on Office Space – Since the contractor is virtual, they work off site. This allows you to save on expenses such as ordering a new desk and purchasing a computer. As a matter of fact, they use their own resources. So you save on the space that a new employee would incur. This is a win particularly if you happen to work remotely or independently yourself. You can work remotely and at the same time have the additional assistance you need.
  • Only Pay for Time Spent on Projects – This is a great benefit for your business budget. When you utilize a virtual assistant, you only pay for time spent on projects. So you can budget for the projects that have a high priority for your business. For example, Creative Business Assistants offers discounted monthly packages, which provides savings to their clients. Their clients know consistently what they will be billed for on a monthly basis or what they can allot for based on a project.

Virtual Assistant Tasks And Jobs

Now that you have a clear understanding of a virtual assistant, let’s talk specifically about some tasks that a virtual assistant can provide to your business.

  • Administrative Services – Most businesses need a good administrative assistant. A virtual assistant can handle all types of administrative services, which include managing company email, scheduling and confirming appointments, managing business correspondence, entering data, and assisting with bookkeeping. They can also take on additional administrative projects that you don’t wish to handle. Thankfully, you will find that many virtual assistants are Microsoft Excel experts.
  • Social Media Assistant – Handling social media for businesses can become time consuming for business owners and other staff. This is time that can be spent on other revenue-generating tasks. However, because of its importance in a business’s marketing plan, it can be delegated to a virtual assistant. According to Chris Ducker, every business should have a social media plan.And this is an area where a virtual assistant can help out. A virtual assistant can plan and schedule your social media marketing on your Facebook business page, Twitter, LinkedIn, and Google pages as well as on any other social media site that you use. They can research content, monitor and engage the users, and assist in building your network. This is a great task to outsource to a virtual assistant, as most business spend anywhere from five to 20 plus hours per week on social media.
  • Web Site Designer/Administrator – You will find a pool of virtual assistants who specialize in website design and management. You will find a lot of virtual assistants in this arena who are experts in web creation using software such as WordPress and others like it. Specifically, you can easily find virtual assistants who promote WordPress as their niche. If your company needs assistance with its website, which includes a blog, using this type of virtual assistant would be great for your business.
  • Marketing Assistant – Similar to the function of a social media assistant, a virtual assistant is a great tool for marketing. This would include assisting with launching any marketing campaigns and tracking their success. A virtual assistant can be used to assist implementing your marketing plan by helping with email campaigns. They can assist you with this by first scraping your email list to ensure that all the addresses are updated and do not include any errors. This can include helping you segment your lists as well source them. Secondly, they can help you implement and track the analytics of the email campaign itself. Another great way to use a virtual assistant in marketing is to have them promote any blogs that you may have. This is a much needed aspect for any business that has a blog. It must be promoted, updated, and managed. So all these tasks are great to delegate to your virtual assistant.
  • Customer Service Representative – For a busy entrepreneur, customer service is a great task to outsource to a virtual assistant. You can forward calls to your virtual assistant, and they can become a virtual call center designated specifically for your business. With the enhancement of technology, there are companies that make this an easy option for small businesses. Additionally, the virtual assistant can handle any follow-up calls as needed.
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News and Events

How Linkos Global Business Solutions prepares their agents

 

There are 4 basic skills LGBS company is looking for and screen applicants for:

  1. English proficiency

  2. Learning ability

  3. Computer literacy

  4. Speed and accuracy

Importance of Training

Training is pivotal for organizational development and success. It is beneficial to LGBS and our employees. An employee will become more efficient and productive if he is trained well.

Training is given on four basic grounds:

  1. New applicants who join our organization are given training. This training familiarize them with the organizational mission, vision, rules and regulations and the working conditions.
  2. The existing employees are trained to refresh and enhance their knowledge.
  3. If any overhaul and modifications take place in technology, training is given to combat with those changes. For instance, purchasing new equipment, changes in technique of production, computer enhancement. The employees are trained about use of new equipment and work methods.
  4. When promotion and career growth becomes important. Training is given so that employees are prepared to share the responsibilities of the higher level job.

The benefits of training can be summed up as:

  1. Improves morale of employees- Training helps the employee to get job security and job satisfaction. The more satisfied the employee is and the greater is his morale, the more he will contribute to organizational success and the lesser will be employee absenteeism and turnover.
  2. Less supervision- A well trained employee will be well acquainted with the job and will need less of supervision. Thus, there will be less wastage of time and efforts.
  3. Fewer accidents- Errors are likely to occur if the employees lack knowledge and skills required for doing a particular job. The more trained an employee is, the less are the chances of committing accidents in job and the more proficient the employee becomes.
  4. Chances of promotion- Employees acquire skills and efficiency during training. They become more eligible for promotion. They become an asset for the organization.
  5. Increased productivity- Training improves efficiency and productivity of employees. Well trained employees show both quantity and quality performance. There is less wastage of time, money and resources if employees are properly trained.

 

Ways/Methods of Training

Training is generally imparted in two ways:

  1. On the job training- On the job training methods are those which are given to the employees within the everyday working of a concern. It is a simple and cost-effective training method. The makeshift as well as semi- proficient employees can be well trained by using such training method. The employees are trained in actual working scenario. The motto of such training is “learning by doing.” Instances of such on-job training methods are job-rotation, coaching, temporary promotions, etc.
  2. Off the job training- Off the job training methods are those in which training is provided away from the actual working condition. It is generally used in case of new employees. Instances of off the job training methods are workshops, seminars, conferences, etc. Such method is costly and is effective if and only if large number of employees have to be trained within a short time period. Off the job training is also called as vestibule training,i.e., the employees are trained in a separate area( may be a hall, entrance, reception area,etc. known as a vestibule) where the actual working conditions are duplicated.