Having his heart broken, struggling with jobs that stretched him, and being far from home, all these didn’t keep Donald from having a positive outlook in life. “Tatay Donald” as he is fondly called by other members of the Linkos family is one of the jolliest and funny persons you will ever meet. He stands out in the crowd being surrounded by fellow agents who are from younger generations, but that doesn’t stop him from being a fun member of the Linkos Fam. His light personality is paired with memorable anecdotes, making him someone one would never forget.
But there is something more about him that makes him an inspiration to call center professionals and those who aspire for a call center career. Before becoming a part of Linkos and being one of our best telemarketing agents, Donald went through other adventures that were also filled with struggles.
Challenges with Previous Jobs
After finishing high school in the US, Donald recalls hopping from one job to another to make ends meet. One of the most challenging jobs he had was when he worked for a Domino’s Pizza. Donald recalls having to do everything in the ordering process, he took the calls to take the orders, he makes the pizza, and he delivers them! That’s a stretch!
When asked if this was job he struggled with most, he says no! He proceeds to tell us that he had a job that had him peeling grapes. Yes, he had to peel grapes for processing!
Away From Home
After a bad relationship that ended up with him returning to the city where his mother lives, Donald ventured into entrepreneurship. After some time, having not much success in the trade, he decides to fly back home to the Philippines where he meets the woman who is now his wife.
Though back in the Philippines, Donald can be considered away from home because he is half the world away from his family.
He had to work hard in the Philippines. He recalls having a job as a construction worker and working under the unforgiving summer heat.
Venture into the Call Center
Donald learned about Linkos through a friend who encouraged him to try taking on a call center career because of his fluency in English. But that didn’t mean it was easy for him. At this point, it seems like Donald hasn’t applied for a job for quite some time, he tells us about how his interview almost didn’t push through because he brought the old-fashioned bio-data instead of a resume.
He had a lot of catching up to do in the new working environment. Donald remembers that his greatest challenge was working the computer.
New Challenges and Learning
Though it’s a challenge, Donald was able to adapt eventually with the help of the Linkos Training Academy (now referred to as the Linkos Fundamental Skills Training Program). With the help of the program facilitated by Ms. Tanya Molano, the Learning Manager, and Ms. Ezra Mendoza of the Marketing Team, Donald was able to secure a position as an inside sales associate for a business partner in his real estate company and his learning continues.
At first, he found navigation through the different tools a challenge, but with the help of his determination to learn, and the guidance of his supervisor, he was producing results in no time.
Now, Donald is one of the best inside sales associates there is. He produces results that help him earn bonuses on top of his pay.
A Second Home
When asked what Donald loves most about Linkos, he was quick to answer that he describes it as a family. He points out that even though he is far from home, he has Linkos as his second family.
A Message from Donald
Donald has a simple message to call center professionals and those who aspire to be one: Be yourself and be responsible. According to Donald, you have to be true to who you are while being responsible for your actions and what you are about to do. “When you are responsible,” Donald reflects, “everything else will follow.”
Truly, Donald is one unique and inspiring individual that makes up the Linkos family. Withi his work attitude and skills, he is able to deliver the results expected of him as a Real Estate ISA. His story is a testimony that having a positive attitude and mindset, combined with having the right people around you, nothing is impossible.