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The Importance of Time Management Skills

It is hard to state too strongly the importance of time management skills.

We all know that effective time management is vital and a valuable skill. But when we sit down to work, we get vague. We prioritize other things. And in the end, we feel like we’re not utilizing our time well.

At Linkos Global Business Solutions, we set SMART goals to stay motivated. We let everyone identify why is it important to manage their time better. And being more efficient to do more and have more time for other tasks is always their top answer. Having an idea of what you are working toward will be helpful in motivating yourself. These goals are specific, measurable, attainable, relevant and realistic, and time-bound. This framework is one of our company’s tool to identify exactly how we are doing on our goals.

We at Linkos Global Business Solutions focus on our clients’ goals. We prioritize what they need for your businesses and create the best marketing strategy in order to go beyond what you are expecting of us. We aim higher because we want you to succeed. We do not settle for anything less than the best services for you. Here at Linkos, client satisfaction is our satisfaction. We make sure that whatever we do once we sit down for work is in the best interest of our clients.

Call us at 626 566 8381 and let’s talk about how we can help you with your business. Meet our highly-skilled agents who can help you reach the goals you wanted for your business and more. Send us an email at serviceLGBS@gmail.com for inquiries about the services we can offer you. Do not forget to visit and like our Facebook page as well. Like us on Instagram and Twitter and follow us for updates about our company.

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Producing World Class Customer Care Specialists

If you are having problems with a particular product or service, who do you call? A Customer Care Specialist or commonly called as Customer Service Representative.

It is one of the most difficult jobs you can get because it can be a challenge to handle different inquiries and complaints. Imagine answering phone calls all day and getting yelled at most of the time for a whole day! That is not easy, and I think all individuals who have this kind of job will agree that there are no shortcuts in becoming a good CSR.

Here at Linkos Global Business Solutions, the one thing we trust in turning an applicant with potential into a world class Customer Care Specialist, is the process we created to produce one. First, we pick out the applicants with the highest potential in excelling in this post. We do not just hire random applicants and force them to become a great CSR because we know that it will never be effective. Aside from having a long patience, a great CSR should be willing to take it all in without losing his or her cool while coming up with the best solution for an irate customer on the other line. That is willingness. We created our own Training Academy in order to achieve our goal as a BPO or a Call Center company who produces world class Customer Care Specialists. Our Training Academy has a group of dedicated mentors who made it their goal to pass on the skill and techniques they have to help willing agents to excel, not just as a CSR but in every post. Before agents can graduate in this Academy, they still have to go through countless mock calls to polish their skills, creativity, and style.

After they graduate and are now fully-equipped, we make sure to instill in them the Linkos Culture. Our company is known as a happy workplace, especially here in Dagupan, Pangasinan, Philippines. Most applicants say they applied because they have heard our company was a happy one. That is nothing short of the truth! That is the Linkos Culture. We show the newly deployed agents that in our company, having a positive mindset is the key to work efficiently and effectively. Before, during, and even after their shift, having a positive mindset that turn any sour day into the best day of your life, at work or at home. This process of instilling in them the positivity is what we call the Conditioning Stage.

After the Conditioning Stage, we now go to the production floor and begin the Production Stage. The trained agents with positive mindsets are now ready to meet your customers and take care of them with 100% dedication. On this stage, these agents will exude the Linkos Brand of a Customer Care Specialist: Caring, Confident, with a Positive Mindset, and Emphatic. Not many can do well being a Customer Care Specialist, but one thing is for sure, if you are talking to a Linkos CSR, we will have the best Customer Care Experience ever.

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Linkos Chronicles: We Are One

Here at Linkos Global Business Solutions, we work as one team.

A BPO or a Call Center company has high regards to quality service, and with this, comes a stressful working environment. The pressure of hitting quotas and deadlines as well as the additional troubleshooting problems we encounter, not just at work but in our daily lives as well. Stress is a normal part of our professional lives and indeed, this helps us improve and learn. We cannot run away from stress even if we hide under a rock. But stress can become a good stress.

Here in our company, it is vital that we create a positive working environment.  Forcing to have a stress-free environment would already be stressful in itself. That is why here at Linkos, we promote a positive mindset before, during, and after working hours. We believe that if a person is feeling positively, thinking positive thoughts, and acting positive, then he or she would focus on only positive results. It can be really hard for an agent to encounter rejections and frustrations from their given posts, but we know that if an agent has a positive mindset, then these rejections and frustrations turn into learning and knowledge which would help them improve. This is what we aim among our agents. We are proud of them simply because they are eager to improve on their assigned tasks regardless of how many rejections they had or might have. They think positively. They take difficulties as challenges and they power through. This in turn, creates greater opportunities for their clients. Happy are our clients, happy us as well. Hence, we work as one team. We create an ambience full of positivity in order to reach those positive results for our clients and for our company as well. We drive ourselves to success with the mission and vision of Linkos in our hearts and the success of our clients in our minds. We work as one.

It is the sole reason why here in Dagupan City, Pangasinan, Philippines, Linkos is the ONLY call center company known to have a fun and positive yet productive working environment.

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Linkos Chronicles: How Are We Different?

Believe me when I say, Linkos Global Business Solutions is a unique company.

Uniqueness is defined as being one of its kind or remarkable. Our company really is one of a kind and what we are unique about drives us to deliver the results our clients need. First,  we promote a positive working environment. Often times, a Call Center or a BPO company has a stressful environment which is sometimes very hard to overcome because of all the deadlines and the pressure of giving the clients better service. All of our agents are positive-minded. It is vital for us to hire agents who maintain a positive mindset. This helps create a harmonious environment on our production floor which in turn yields into more positive results. We have been through a lot of ups and downs and we have learned that it is more effective for our industry to have an uplifting environment. We make sure our agents are happy because it is our belief that if our agents are happy, they can deliver the best results despite having all the pressure of meeting deadlines and quotas for the respective clients.

Sometimes, it can be challenging to maintain this kind of environment. However, we make sure to bring it back up once the storm has passed. One example of how we handle stress as a team is that the Management conducts different events for our agents to relieve their stress. It is but normal to encounter difficulties and we take them as experiences we can learn from to grow. That is why here in Dagupan City, Pangasinan, Philippines, our company is known to produce great results. We make our agents happy to make our clients happy.

If you want to meet our agents, please feel free to contact us at 626 566 8381 and we can expound how we can help you with your businesses. Call us now!

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GM speaks

Need Repeatable Results that Scale Along with Your Company’s Sales Growth?

Learning to craft a sales pitch is an essential skill for Linkos Global Business Solutions’ Telesales Agents.

Our telesales agents have a great sales hook that will make prospect customers want to hear more.

Telesales are omnipresent to marketing. Our company can provide above-average lead generation services that can greatly help businesses to better target their potential customers. We impose telesales as a vital tool in any well-rounded marketing strategies in order to cover every advertising avenue available.

How does our BPO remain competitive in Telesales Service? We follow a method to hit a perfect sales pitch. Successful selling for us is about building a relationship with prospective customers and demonstrating how our client’s products or services offer a direct solution to their problem turning them to brand advocates. Our agent’s sales pitch is a dialogue. Our telesales agents are flexible and accepting of our client’s involvement, we have a good working condition that will inspire our agents to perform to their maximum.

If you want repeatable results as this put in leverage to your company you may want to check on our secret weapon to more sales opportunities. Selling over the phone is still cost-effective, especially when compared to the increasing costs of other sales channels. When you outsource, you cut cost and increase your revenue. We give you an exceptional sales force that you won’t have to deal with what can be an expensive in-house sales staff. We will implement your plan instantly as we don’t require a lengthy training as our team will hit the ground running. We provide an expert sales management team that can help you step back and develop short and long term goals and plans, which can be potential money-makers.

Our mission is to put in leverage to your business, your company’s sales growth is our focus.

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Linkos Chronicles: The Secret Of Our Telesales Campaign

 

Telesales literally translates to Phone Sales.

It is defined as selling products or services  to customers using phones. However, there is a deeper and a more detailed job description of a Telesales person.

Most Call Center companies, especially here in the Philippines, use this term for their sales campaign where agents sell their client’s product or services over the phone, plain and simple. However, here at Linkos Global Business Solutions, our Telesales team does not just sell; we call potential and existing customers about our client’s products or services. How are we different you ask? It is the process.

The first thing our telesales do for our clients is Lead Generation. Our existing clients provide us with thousands upon thousands of leads. Instead of their field officers going to every single address and taking chances to make a sale, they hire us to filter and qualify them; eliminating the time-wasting task of doing a home-to-home sale. Once our telesales team gets the interest of the potential customer, the next step is to qualify them according to our clients’ standards. Not all our clients’ leads are their target audience. Hence, it is up to us to qualify those leads in order to increase the chance of closing the deal for their field officers. The last step after qualifying the leads is setting an appointment for our client’s field officers. This is really important because a non-expecting person caught off-guard would put their defenses up if a field officer suddenly knocks on his or her door and offers a product or service. In this step, the potential customer already knows that a field officer from our client’s company would be visiting them on a particular day, at a particular time, with one particular purpose. This step already creates a rapport between qualified leads and our client’s company, which will make them more open-minded about the offered product or service.

Following these steps can help our clients’ improve their sales ten-folds because this process ensures a higher conversion rate for them. It has been tried and tested, and our clients are happy with the results we have delivered to them. This is what our Telesales team has to offer; top-grade quality service which aims to promote a cost-effective and efficient solution for our clients in hitting their sales quota, not just for a month but a long period of time. As we say here at Linkos, client satisfaction is our satisfaction.

To know more about our Telesales campaign and other BPO services, contact us at 626 566 8381 or email us at linkos@linkosglobalbusinesssolutions.com.

Here at Linkos, we do not just aim to be the top outsourcing company in Dagupan, Pangasinan, Philippines but the leading one-stop outsourcing company in the world. Call us now!

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Linkos Chronicles: How We Produce Top-Grade Customer Care Specialists

Customer Care Specialist or commonly known as Customer Sales Representative in the Philippines is one of the most difficult jobs you can get.

It is difficult because you are handling customers who have queries or complaints. The challenge for agents with this title is how to go about in satisfying their customers. I believe all CSR’s will agree that there is no trick nor shortcut in being good at this post. It is just simply having a good mindset before taking calls and having a lot of patience, and I mean a lot.

We at Linkos Global Business Solutions  are proud of the process we go through in hiring our CSRs. You see, we do not just hire people with potential, we hire people who are willing to dedicate themselves in learning the ropes of this post. We start off by screening applicants. We filter individuals who can excel in being a CSR or have the willingness to be trained thouroughly. After screening, all will go under our Linkos Training Academy. Here, we focus on improving their weaknesses. We make sure to evaluate where they can improve and go from there. We are also strict when it comes to these trainings. We do not allow any of them getting left behind. We do one-on-one coaching sessions and we are keen to having a lively and interactive training for we have proven this to be more effective than just having a lecture-type training. As an evaluation, mock calls will be conducted wherein all the things they have learned from all their trainers will be put to the test. The greatest thing about our training is to develop agents that can be potential leaders (managers, supervisors, or team leaders) who can provide commitment and dedication. We train them to have good work ethics.

After the training and once they are fully equipped with the knowledge and skills needed for their posts, we make sure to instill to them the Linkos culture. We are a company whose environment is all about positivity. We believe that a positive mindset will bring positive results, and having the proper mindset before working is the key to make your day more productive and fun as well. This is what we call the Conditioning stage. Our agents represent our company, and it is vital for them to always remember our culture. This is their guide in working for our company. Skill and knowledge can be taught and enhanced, but having proper work ethics and positive mindset will brand them as a Linkos employee. We are a BPO company known for having a happy and positive working environment, and we make sure we stick to that.

The last process would be the Production stage. Once they are beaming with positivity and great work ethics, they are now ready to meet their customers. Even at this stage, continuous coaching session and conditioning are done because we believe that there is always room for improvement. We do not get satisfied and complacent, we strive for improvement everyday. That is how Linkos Global Business Solutions in Dagupan City, Pangasinan, Philippines became known. A Call Center with a positive environment for people wanting to grow continuously and harmoniously with others of the same mindset.

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LINKOS GLOBAL BUSINESS SOLUTIONS CORE VALUES IN A NUTSHELL

A BPO company in Dagupan, Pangasinan, Philippines whose goal is to become the top one-stop shop Call Center company not only in the Philippines but in the world.

core values
core values
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LINKOS SUMMER OFFICE PARTY 2017

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SUMMER SUMMER SUMMER!

It’s already Summer here and as every one in the world knows, the Philippines has one of the hottest Summer seasons. What better way to let steam off while working? Have a Summer theme office party. It was a blast! Great food and great people!
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GM speaks

Linkos Customer Service Representative; A Virtual Interlink That Cares

 

“Thank you for calling Linkos Global Business Solutions, This is Maria, how can I help you?”

A simple opening spiel to most of the recipient of this one liner greeting, but to us as a BPO company, this is where it all begins.

At Linkos Global Business Solutions, a good customer service starts from how an agent politely utters its first word over the phone. We always remind our agents to put on a smile before answering a call. But before that happens, we educate them first on how to think and feel positively when working. Being on an 8 hour job in a call center involves a whole lot of sitting and talking that requires much patience, understanding and motivation. Filipinos are known to be genuinely hospitable, respectful and hardworking. These are the main reasons why we are considered world class in Customer Service. We take advantage of our culture and innate behavior to be able to provide a method of customer service that is uniquely Filipino.

At our company, we believe that customer satisfaction is the yardstick that tells our success. Our Customer Service Representatives build meaningful relationships that help our clients keep their customers, and win new ones. Linkos Customer Service Representatives do not just merely care about our clients’ products or services, but we care about our clients’ customers. We do not just serve, we personalize. Our agents’ ability to stay positive is what makes our Customer Service Team highly recommended. Training our agents on how they can completely switch a negative situation to a positive one doesn’t only help them with their jobs as a CSR but help them cope up with life’s difficulties. Staying positive during a trying situation has a lot to do with personality, and a POSITIVE PERSONALITY is our number one requirement in hiring agents.

Linkos Global Business Solutions is very dedicated to its mission, vision, and core values. Client centricity is our number one goal in customer service. To us, customer service isn’t a new concept, but the customer experience certainly plays a larger role in our success.