News and Events

The Truth About Customer Service Many Companies Miss

Every company knows the value of effective customer service, but the best companies know the truth about this essential part of operations. The market is fast becoming crowded as new companies join many others who offer the same products or services. In a crowded marketplace, people tend to go to where they feel accommodated.

This relationship between the company and its customers is the focus of customer care. This bond is vital to the growth of the company, which is why companies invest and dedicate resources to customer care. The customer service department is a staple to every successful company back office. Some dedicate time and resources to develop effective CS programs while more and more outsource this delicate process to the experts.

So What is the Truth About This “Department”?

Customer service is not just a department, it is a way of doing business. It must be present in the whole of the organization from top to bottom. Customer care is a goal of every individual in the company. When it comes to satisfying the crowd, everyone should be concerned.

The process of sales and marketing is not only oriented towards reeling in income, but also planting the seeds of a strong relationship with the customers. The well-being and satisfaction of customers should be put into consideration every time a managerial decision should be made. Facilities and maintenance should aim at providing a setting where customers would feel comfortable and cared for.

Most companies, especially the startups, just throw the customer care responsibility to whoever is engaged in customer encounters. Other departments which do not get in contact with the public tend to confine their goals to their specific tasks. A company might invest facilities and workforce into a customer care department or partner up with outsource customer care specialists, but when other parts of the organization become indifferent to the crowd’s well being, the company fails.

The best companies take customer care and satisfaction to heart.

How to Ensure Authentic Customer Care

Taking customer care to heart is just a start, here are some steps a company may take fulfill this purpose:

  • Identify Your Market and Its Special Needs

Which group of people is your company serving? You have to know the people you are trying to satisfy. Is your crowd composed mostly of teenagers, professionals, homeowners, etc.? What lifestyle do they have? What more can you do to ensure their satisfaction?

  • Set Concrete Goals

Set customer satisfaction goals for the company as a whole, that would guide you in identifying sub-goals for every part of the organization.

  • Concrete Action

Organize the perfect customer care department or team up with the experts. A BPO company  helps provide you with an expert team. The perfect BPO company to provide customer service for you is a company who values you as a client and partner, in short, also has good customer service.


Growth is not an inward motion, it is outward. Reach out to your customers, know them, build a relationship with them. Customer service is the way to growth.

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Personal Growth is essential to our company.

Flexibility is number one. Linkos Global Business Solutions continue to grow because of its employee’s flexibility. Our company is capable to adapt to new situations and marketing conditions and we refuse to crack under the strain. Management’s commitment to personal growth answers it all. As we choose to grow, we know that we need to change and take on new challenges. We opt to expand our capabilities, cultivate new behaviors, and entertain new ideas.

As the General Manager of this company, I believe that Linkos Global Business Solutions will continue to grow when the people inside our company grow first. This is the main reason why the whole management and I develop the capacity of every individual on the team, from the management down to the operations. We never ignore the hearts and souls of our employees. People are the energy that drives the company, and we help our people develop as a whole. They then develop their full potential, including at work.

Why do we choose personal growth for our dear employees?

I believe picking a job where your rate of learning is high will be the most important thing you can do for your career. We promote employees based on their skills. We value skills, not years of experience on the job. We provide jobs that allow our employees to invest in themselves. We take employee growth seriously. We believe that the learning rate matters to their future careers.

Perhaps the most important of the success factors to accelerating your life is your character. Self-discipline combines with honesty opens countless doors for you in our company. What you become is far more important than what you get. The important question to ask is “What am I becoming?” To most of our employees, this is what we always feed their minds: To have more than you’ve got, become more than you are. Never be contend with the axiom of not changing.

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We work together, we play together, we grow together!

News and Events

Call Center Life in the Philippines: A Day Inside Our Office

“Client satisfaction is our satisfaction.” It might sound like an ad for the majority but for us, we live by this motto when we are in the office.

Having a solid and a positive team is our asset. We make sure our agents understand that by the end of every day, our clients should be smiling. What we promise should be delivered. Easier said than done sometimes, but how do we overcome such hurdle? We instill to our agents that having a positive mindset before going about on their shifts is the best way to produce positive results. Thinking that it will be a productive day will promote, of course, productivity for the agent, which in turn will create the desired results the clients need. Tasks done on time, appointments’ set, sales closed among others are what should be reflected on their daily reports.

We break barriers by establishing a wholesome family-like ambeince inside the office, not like the typical pressure-oven Call Centers we most know, especially here in the Philippines. We have a positive working environment and a great relationship with all of our agents which resulted to a great team, a great family if you will. Since stress isn’t entirely avoidable, what we do is uplift our agents’ spirits in stressful times. Our management team thinks of creative ways in order to help our agents eliviate stress while still hitting their goals for our clients. We usually set up mini-events in our office here in Dagupan City Pangasinan, and we also use music by playing some upbeat tracks to serve as their stress reliever.

In turn, we achieve client satisfaction using these methods. This is how we work. We are a BPO company who focuses on our agents bringing their A games for their clients even before they sit down in front of their computers. Hence, our clients get the results they wanted and more and our agents can work with a smile on their faces.

To meet our positive-minded agents and to know more of our services, please contact us at 626 566 8381 or email us at

News and Events

Here at Linkos, We Work As One

Team work and a positive mindset is what we are known for.

Linkos Global Business Solutions is a growing BPO company in Dagupan City, Pangasinan, Philippines. We are growing but we are already known for one major thing: Positivity. Oftentimes, our applicants tell us why they chose our company. They usually say it is because of the postings on Facebook. If you visit our Facebook page, most of our posts will show you how we operate. It is very important for us to create a team and a workplace full of positivity. We coach our agents to have a proper mindset on their jobs. We believe that having positive thoughts will make them feel good and will make them attract positive results. It can be frustrating for an agent to get rejections at their given posts, but for our agents, they can easily brush these off by maintaining a positive attitude. They turn these rejections and frustrations into challenges and learnings. It is not an easy job to do but adding a positive work setting eases the transition of turning difficulties into opportunities.

Aside from our agents having a positive mindset and a positive environment, it is equally important for our BPO company to work as a team. Every one is accountable. We have formulated a system which improved our work flow, thus, creating a more efficient and effective group effort. We all aim towards our clients’ successes. Having these 3 factors in our setting creates a harmonious workplace which gears towards client satisfaction.

We create a positive ambience to reach the desired results for our clients and drive ourselves to success with the mission and vision of Linkos in our hearts and the success of our clients in our minds. We work as one team, as a family. That is what we are known for. We are the ONLY call center company in our city to have a fun, positive, and productive working environment.


Linkos Branding

Most companies will argue on how they are unique.

All companies have their own uniqueness, so we cannot argue how one company is different from another. So why do our clients choose us? Linkos Global Business Solutions has a remarkable working environment. In a nutshell, we promote a positive environment for our whole team which will lead them to positive results. It is vital for our company to overcome the stress we go through as a team induced by deadlines and demands from our clients. We turn stress into good stress. We coach our agents to have a proper mindset inside and outside their work. With this, our agents can turn challenges into opportunities and mistakes into learnings. Add that to a happy and a positive environment and you have a harmonious work setting which leads to positive results for the clients. That is what we are known for: a positive and a productive environment. That is the Linkos branding!

It is a challenge for the Management as well to maintain this kind of environment. However, we make sure to lift up the mood every so often. It is the foundation of our company to make sure we all have one positive mindset. The management creates activities and events for our agents to make them feel that we are a team. We help them cool off after their hard work. By doing this, we can also maintain the high quality of service we are providing for our clients. That is why here in Dagupan City, Pangasinan, Philippines, our company is known as a happy workplace with professionals working as one team. If our clients are happy, then we are happy. It all boils down to making our clients satisfied with our services and maintaining it for a long period of time.

If you want to meet our positive-minded agents, feel free to call us at 626 566 8381. Email us at for inquiries about our services. Contact us now!

News and Events

Building Undeniable Trust With Our Clients

Linkos Global Business Solutions has been partners with different companies, large and small, and they chose to stay with us.

They have opted to put their trust in our company and they were not disappointed. They have been with us since we were just a small scale company working our way up. This is mainly because of how we take care of them, their businesses, and our relationship. The first thing we make sure is to identify their needs from our initial contact. In this step, we do not just foster a great rapport with our clients but also pinpoint what we can offer to them to maximize our business relationship. We are transparent with our clients. We promote an open communication to make sure that we are headed to the right path. Our clients are founded by their respective standards and we take into consideration all aspects of their businesses before thoroughly formulating a strategy on how to go about with our services for them. We plan to succeed.

After drawing out a plan, we discuss everything to our clients before we talk about the partnership. We finalize everything to ensure that all suggestions and recommendations are met between us and our clients. We meet them halfway so as not to jeopardize their standards and our standards as well. We make it to a point that every little detail is clear to our clients before we proceed. Then, we carefully execute our plan and keep track of our progress to identify how we can impro ve our services. Being in the outsourcing industry, providing the best results for our clients is a must. We excel in how we maintain that high quality of service and how we aim for improvement all the time. We are not complacent with just enough. We train our agents religiously and provide coaching for them. That is how we work.

As a Call Center company, we aim for the success of our clients. We do not settle for anything less than the best services for them because our clients’ satisfaction is our satisfaction. If you want to know more of the services we offer, call us at 626 566 8381. You can also email us at

News and Events

Sales Growth: How We Aim For Your Success

The art of selling is one of the most essential skill needed for our agents.

Here at Linkos Global Business Solutions, our telesales agents are highly-trained to have a great selling skill that can make customers eager to know more. Our company not only sells the product or service but initially manages lead generation as to help our clients concentrate on the most important aspect of their businesses which is sales growth. How? Our agents build connections with our clients’ customers which foster a lasting relationship, thereby increasing sales growth of our clients. It is vital for us to have well-rounded marketing strategies in order to cover every advertising avenue available. We also take into consideration sales trends and marketing innovations in order for us to stay with the times. We make sure we provide our agents the best working condition which will inspire them to perform at their best. In addition, promoting a positive environment for our agents creates a huge impact on their performances. We instill in them a proper mindset before doing their respective tasks.

This is the Linkos way of handling things. We create the best possible environment and mindset for our agents and we plan thoroughly on the advertising and sales needs of our clients to give them the best results possible. We monitor our agents’ performances based on the client standards and ours as well. We aim to exceed expectations to give them nothing short of the best.

Positive and repeatable results is our priority for our clients. A lasting business relationship is our major goal to reach the heights of their businesses.  Client’s success is our success.

To know more about our services, call us at 626 566 8381. Don’t forget to LIKE our Facebook page and follow us on Instagram and Twitter for updates. Your company’s sales growth is our main focus.

News and Events

Telesales: What Do They Do?

Telesales – the selling of goods or services over the telephone.

This definition can easily be translated to what we usually call as a “sales call.” However, there is a more detailed description of what a Telesales team can do.

For Linkos Telesales team, selling is one part of the job description. The initial task of our Telesales team is Lead Generation. Our clients provide us thousands of leads for our team to qualify. Instead of our clients’ field officers doing the taxing work of knocking on a whole neighborhood, we qualify them first to save our clients’ time and effort. By so doing, interested customers who have the resources to purchase the products or services are filtered for the client. Moreover, after qualifying a certain lead, we set up an appointment for the field officer to visit that particular lead’s home. This eliminates the element of surprise on the part of the customer making them open to the idea of buying the product or service. It is important for us to clearly set up an appointment with the field officer and the customer. In this way, the customer will expect the officer for that visit, thus, having an open mind about the product or service.

Following these steps will make our clients’ sales improve to greater heights. The whole process promotes a higher chance of conversion while eliminating time-consuming tasks. Our aim is to provide an efficient and cost-effective service which can help our clients reach their goals. We are for the long-term goals of the client. Client satisfaction is our satisfaction.

To know more about our Telesales campaign and other BPO services, contact us at 626 566 8381 or email us at

Here at Linkos, we do not just aim to be the top outsourcing company in Dagupan, Pangasinan, Philippines but the leading one-stop outsourcing company in the world. Call us now!

News and Events

Linkos Customer Service Representative Cares

Once you hear the kindest and warmest greetings from a Customer Care Specialist of Linkos Global Business Solutions, expect to have the best experience you will have.

It all starts with a simple greeting. As a Call Center or BPO company, this part is very crucial because it can turn all customer service experiences into a pleasant conversation. Determining the problem or complaint of the customer and finding the right solution is the first step for our CSRs. An integral part that our trainers teach our CSR agents is to identify all questions of the customer and solve them before letting them go. Our CSRs would never hung up the phone on a customer who still has lingering questions. Since our company aims for the best customer service experience, solving all problems of any customer is the key.

We aim for client satisfaction everyday. That is why we make sure to take good care of our customers. If our client’s customers are happy, our clients are happy as well. In all honesty, this is not a walk in the park. That is why we make sure that our agents have the proper mindset before taking calls. Having a positive attitude towards their work creates a huge impact on how our CSRs will be talking to our client’s customers. We all know that it is natural for Filipinos to be hospitable and respectful towards people, so we take advantage of that and maximize it in order to provide a service that is truly Filipino. We do not just serve, we personalize.

Our agents can establish a pleasant conversation with their customers before identifying what their questions and complaints are, then address them one by one. That is how a Linkos CSR works. Having a positive attitude, empathy towards the customers, and persistence in probing to find out all the questions of the customers are the traits honed to all our CSR agents.

Linkos Global Business Solutions is dedicated to its mission, vision, and core values. Hence, we are know to be a happy workplace who delivers great results. Client centricity is our number one goal in customer service. To us, customer service isn’t a new concept, but the customer experience certainly plays a larger role in our success. Call us at 626 566 8381 to find out more of our services and our agents.